Mastering the Art of Resilience: Confidence

This is the 3rd post in a three-part series on Resilience. If you missed the others, read part 1: Starting at Rock Bottom and part 2: Finding Courage.

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Does Your Board Put Enough Value on Customer Experience?

Whether your company is public or private, members of your board are probably eager to take a more strategic view of the business. In fact, a recent McKinsey

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Failure: What to Do When Your Best Effort Falls Short

Failure is a part of business. In spite of our best efforts to plan, manage, oversee, adjust and avoid the worst, sometimes things just don’t work out. As

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Can Blind Hiring Improve Your Customer Experience?

There’s a bit of buzz in tech circles about the concept of blind hiring, which has been recently covered in the Wall Street Journal and other national media.

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Will Your Keep Your Brand Promise this Year?

We’re a week into the new year. Most executives are back at work new, eager to seize the opportunities presented by a fresh start. While budgets, revenue goals

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Smash Your Biggest Barrier to Success

In my years of working with businesses small and large to accelerate growth, I see one recurring theme among those that fail to meet their goals: the downward

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Reality Check: Can You Trust What You See?

I arrived a day early for three days of meetings in Providence, RI this week and found myself with a free afternoon. Rather than settling in to work

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Sail on through the Summer Slump

Do you ever find yourself thinking, “Everyone’s one vacation, so what’s the point of marketing in the summer?” I confess that I once did, but I soon saw

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Four Valuable Lessons in Entrepreneurship, From My Mom

Growing up, my mom was both my nemesis and my hero. She was (and still is) smart, well-educated, creative, and resourceful. She led Girl Scouts, worked part-time, made

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Leadership: A Question of Accountability

When I opened the Wall Street Journal, the headline “Wells Boss Says Staff At Fault for Scams” jumped out at me. The article provides insight into accountability in

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