Why is Change So Hard?

The Pain of ChangeWe all feel it. I know, I'm one of those people who thrive on change, always looking for new ideas and challenges to pursue. And

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Mastering the Art of Resilience: Confidence

This is the 3rd post in a three-part series on Resilience. If you missed the others, read part 1: Starting at Rock Bottom and part 2: Finding Courage.

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Failure: What to Do When Your Best Effort Falls Short

Failure is a part of business. In spite of our best efforts to plan, manage, oversee, adjust and avoid the worst, sometimes things just don’t work out. As

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What do Marshmallow Treats Have to do with Customer Experience?

Cooking up a Great Customer Experience I just spent a few minutes of quality time with my daughter making a family favorite: sticky, gooey, marshmallow treats. No secret

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Are You Leading with Too Much Restraint? Get Unleashed.

My dog Scout likes to run. She’s a little thing with long legs, a rescue mutt of dubious pedigree, but boy does she have speed! Scout spends most

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Sail on through the Summer Slump

Do you ever find yourself thinking, “Everyone’s one vacation, so what’s the point of marketing in the summer?” I confess that I once did, but I soon saw

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Everyday Olympians: Heroes at Work

Olympians Among Us I dragged my overweight body around the turn and my lumbering jog slowed to a walk. I breathed hard and thought to myself, “What the

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Four Valuable Lessons in Entrepreneurship, From My Mom

Growing up, my mom was both my nemesis and my hero. She was (and still is) smart, well-educated, creative, and resourceful. She led Girl Scouts, worked part-time, made

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How Hunger Feeds Your Business

Are You Hungry? When I was pregnant with my first daughter, I worked for an avionics company in Coral Gables, FL. It was a good job with reasonable

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Make Growing Your Business a Little Bit Easier

I frequently write and speak about cultivating the right mindset for growth, and sometimes people push back. Those who argue the point believe that growing your business can’t

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