From efficiency and innovation to customer experience and brand equity, employees have the power to help a company sink or soar. Is your business having trouble attracting great
If you read my posts regularly, you know that my focus is on business growth, but not strictly from an academic, make the numbers work point of view.
Friction is a powerful physical force. It’s the action that stops cars when we brake and it lets water carve stone. A little friction, over time, can create
Meaningful Work, No Passion Necessary The other day I was at the annual launch party for the Edge Connection, a non-profit organization the helps women, minorities, and veterans create economic self-sufficiency
There’s an Art to Customer Appreciation Making customers feel appreciated can seem harder than it should be. We all want to express our thanks in ways that are
Want the truth about your customer experience? Ask your customers. No one can tell you how your business is doing in terms of living up to its brand