Will Someone’s Dirty Laundry Damage Your Brand?

A very public battle is taking shape at Pulte Group (NYSE: PHM), the homebuilding company which also owns the Centex, Del Webb, and DiVotsa brands, and it’s got

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Is Poor B2B Customer Experience Undermining Your Sales Success?

B2B customer experience is nothing like a consumer experience. Or is it? While the sales process may be vastly different for B2B, buyers are still people. They expect

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3 Reasons “Trust Your Gut” Is Bad Advice

The accomplished business owners I work with often attribute their success to the philosophy of “trust your gut” when it comes to big decisions. They’ve come to rely

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3 Mistakes to Avoid When You’re Having a Bad Year

How's business? Not a good as you'd like? It happens.Most businesses go through a bad year now and then. Sometimes the reasons are beyond your control, like a

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Leadership: A Question of Accountability

When I opened the Wall Street Journal, the headline “Wells Boss Says Staff At Fault for Scams” jumped out at me. The article provides insight into accountability in

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5 Reasons for Entrepreneurs to Get Back to School

August is “Back to School” season in my town. Back in July, stores were brimming with binders, pencils and notebooks. The state had its sales tax holiday two

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Stretch for Business Success

In recent blog posts I shared some insights on my three words to live by this year. So far I’ve covered Fit and Connect, now we’re ready for

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What’s Haunting Your Business?

Lots of businesses have ghosts of things past that haunt them on a daily basis. In fact, there are probably a few ghosts or goblins hanging around your

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What My Dog Taught Me About Business

I've been watching my dog a lot lately, and it occurred to me that we can learn a lot from these furry friends of ours. I decided to

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Simplicity Rules: Why Complex Solutions to Business Issues Aren’t Always Better

Every now and then I see or hear complaints from executives who hired a consultant for help with a business problem, only to find the recommended solution was

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